Complaint/Grievance Policy

If students should have any complaints or grievances with an instructor, they are encouraged to seek counsel from the Administrator so they may try and resolve the complaint or grievance.  If the Administrator is unable to resolve the complaint or grievance or the complaint or grievance is with non-instructional staff or the Administrator themselves, a complaint/grievance form must be completed either officially or anonymously and submitted to the Human Resources Director.  Official complaint/grievance forms may be received directly from the Human Resources Director.  Anonymous complaint/grievance forms can only be submitted on our website at www.guidedhandsacademy.org. If students would like to be contacted regarding the complaint or grievance, please be sure to complete the student information portion of the complaint/grievance form. Please allow (3) business days to be contacted by the HR Director regarding your complaint or grievance.  Students who submit an anonymous complaint/grievance form should allow (3) business days for the issue to be resolved.

Complaint/Grievance Form

A grievance is an educational or personal issue or condition that a student believes to be unfair, inequitable, discriminatory, or a hindrance to his/her education.
  

Please complete the form below in its entirety.  If you choose to remain anonymous, skip the student information section of the form.

Student Informaton

Student Name:

Address:

City/State/Zip:

Student ID #:

Course/Month and Year:

Home Phone Number:

Work Phone Number:

Cell Phone Number:

Email Address:

Complaint/Grievance Information

Retaliation against an individual filing a grievance is strictly prohibited and constitutes a violation of Guided Hands Academy policy and may result in reprimand.

Name of individual and/or department against who the complaint grievance if filed:

Students are encouraged to discuss their concerns and complaints through informal conferences with campus administrator. Have you made an attempt to resolve this complaint or grievance with the individual and/or department involved?

Yes

If yes, describe the outcome: (Attach any additional comments, if necessary) If no, enter N/A.

Describe your complaint/grievance in detail. Include date(s) of occurrence (be as specific as possible). Attach additional sheets, if necessary, along with any documentation that will help describe and substantiate the complaint. Is there anyone who witnessed the incident? If yes, please provide name and contact information.

What outcome do you hope to achieve after talking to the appropriate college official(s)?

I understand that information contained in the grievance form will be held confidential to the extent possible. Grievance information may be shared with Guided Hands Academy officials in order to conduct a thorough investigation. I hereby declare that the information on this form is true, correct and complete to the best of my knowledge. I understand that any misrepresentation of information may result in disciplinary actions, in accordance with Guided Hands Academy disciplinary policies.

If a solution is not provided the student may reach out to the GNPEC to file a complaint:
2082 East Exchange PlaceSuite 220TUCKER, GA 30084(770) 414-3300https://gnpec.georgia.gov/student-resources/student-complaints

Complaint/Grievance Policy

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